The general conditions of sale govern the contractual relationship to sale the products of virtual shop exposed in this Web property of Delarosa Hogar, S.L. These general conditions apply to any purchase made to that company and force the buyer as a contracting party from the time you are ordering via purchase order.

Formalisation of the buying-selling agreement and sales system.

To purchase, Buyer shall add to shopping cart, the item or items you wish to purchase and then forward the Purchase Order in accordance with the model provided. The formalization of the purchase is deemed to have been under the full acceptance of these terms of sale.
Buyer is solely responsible for the information provided when placing the order. Therefore, the Seller accepts no liability for such errors, as might be undeliverable for incorrect address or other abnormalities.
These terms and conditions attached to the purchase orders over the Internet by Buyer involving the formation of the contract of sale between Seller and Buyer, who declares to be of age, have sufficient capacity to contract and have read, understood and accepted these conditions.

Products are sent to the delivery address stated by the Buyer within the time stipulated by service delivery mode chosen. Seller shall not be liable in any possible delays in delivery by any transportation agency, meaning order is shipped by Seller as collection date of the delivery note.
The characteristics of the products and their prices appear on the screen. Articles are available for sale until stocks last. The Seller declares its intention of adequate information regarding the update and pictures of products on display, however, the Purchaser acknowledges and accepts that these have no contractual value and are subject to change without notice. reserves the right to change the contract offer, made ​​by the general conditions and the list of products and prices at any time and without notice, although these changes do not apply to contracts already made.

Prices and fees.

Prices of products displayed on the website are valid except for typographical errors and include Value Added Tax (VAT), if any, is appropriate to apply and they are expressed in Euros (€).
Purchases made by individuals domiciled in Spain (with the exception of Ceuta, Melilla and Canarias) and the Member States of the European Union, shall be subject to VAT. The prices applied are those in effect at the time to validate the purchase.

When the price of a product is different by mistake, Bionaturalsur will notify the client by e-mail before proceeding to the preparation of the order, so the client may agree with the modification or cancel the order.

Shipping costs are not included in the price of the products and will be calculated according to the amount of the order, the destination and the weight of the order.
To proceed with the drafting of the bill requires that the Seller provide the Buyer a corresponding Tax ID number, Nif or CIF. The order confirmation is not valid as an invoice, just as proof of purchase order.

Obligations of the Seller.

The goods ordered by Buyer will be sent via the postal service or a renowned parcel logistics company who will take the order to the address specified by the customer at the estimated time specified in the order form and in any case within legal maximum of 30 days.

Once Buyer send the Seller the application with the order, a receipt of the order acknowledgment will be sent to the buyer.

Rights of Buyer.

The Purchaser shall have a period of seven days to terminate the contract . That period shall run from receipt of order by the customer. In that event the Purchaser shall notify the Seller, within the stipulated time and for any lawful means, his desire to exercise the right to terminate the contract.

Obligations of the Buyer.

Buyer will be obligated to pay for the goods ordered. This commitment not only affects the advanced payment but also when the payment was in cash on, involving the buyer to pay the seller the derived costs in case the buyer cancels the order after it has been sent.

Security and confidentiality.

It's a requisite to the user to be registered as a client in order to purchase the products tendered through our website, to that effect, users arrange a private area identified as "My account".

Buyer agrees and expressly and unequivocally accepts that personal data must be incorporated into a database owned by Bionaturalsur to be able to process orders and to be able to send commercial information if the Purchaser has subscribed to this service and have agreed to receive information of that type.

In accordance with Law 15/1999 of December 13, Protection of Personal Data ("Data Protection Act"), and with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679 of the European Parliament and of the Council (27.04.2016) on the protection of private persons with regard to the processing of personal data and on the free movement of such data) Bionaturalsur  reports that the Purchaser may exercise rights of access and rectification, and cancellation and objection against the seller by email addressed to


The acceptance period for refunds is 7 days from receipt of the goods by the Buyer To make the refund, Buyer must contact Seller by email to, who will advise the next steps. Admission requires the return of the goods is not handled and returned in its original packaging in perfect condition. In case of return or exchange shipping costs are the responsibility of Buyer.. The goods will be sent by mail to the birthplace of the expedition (specified with shipping).

It is essential to previously communicate us the intention of returning the items and we will not accept any refund made by a shipping method different from the one we chose nor any Cash on delivery refund.
The returned package must accompany the return slip with the details of the purchaser, address, etc. Upon receipt of the return and after checking the condition of the goods, Bionaturalsur shall refund the purchase, less shipping and bank transfer or personal check, within a period of thirty days.

Damaged or missing items

We endeavor to ensure your package arrives to you safe and intact. Occasionally however, you may receive a product that has been damaged during shipping. In such cases we will make every effort to obtain your replacement as quickly as possible, at no cost to you. Damaged goods must be reported within 24 hours of delivery.
We can only attend claims for damaged or missing items if you write down on the invoice of the carrier at the time you received the package and you reported us without delay. Later on, Bionatural Sur will not attend such incidences since they will be out of insurance coverage.

You must contact us for any demand through e-mail to or by whatsapp +34654530790 within 24 hours of order reception.


The present conditions are governed by Spanish law. To settle any question, dispute or disagreement that may arise in the implementation and interpretation of this Agreement, the parties -expressly waiving their own jurisdiction- accept the Courts of Jerez de la Frontera (Spain)